Sales Policies

TERMS AND CONDITIONS

The following terms and conditions posted on this site will support any policies associated with placing an order online, over the phone, or in person. Please read entirely before agreeing to any purchase. All sales are final. There are no refunds, cancellations or exchanges.

General Policies

TicketLobster.com is not associated with any box office, venue or any other ticketing agency. The price printed on the tickets will generally not be our selling price. The tickets you are purchasing will be obtained for you on the secondary market, the sale prices of the tickets reflect the market demand and difficulty in procuring these tickets. The ticket price quoted to you can be substantially higher than the face value printed on the tickets.

Ticket prices fluctuate on the secondary market based on the demand. The price is guaranteed once your order is confirmed. After confirmation, if the ticket price increases prior to the event, you will not be charged for the difference. In turn, if the ticket price decreases prior to the event, no refunds or upgrades will be given. Your order may be subject to cancellation at any time. TicketLobster.com will not charge more than what has been authorized. All ticket prices are listed in U.S. dollars. A service charge of 7% is added at final purchase. Occasionally, ticket prices are listed incorrectly. If your order has not been confirmed, we will cancel your order and your card will not be charged. If your order has been confirmed, we will refund you in full. In either of these scenarios you will receive an email or phone call advising you of your options and/or that your order has been cancelled.

Most ticket listings have notes associated. It is the customer’s responsibility to read these notes for any information associated with the tickets, the venue or the event. For example, if there is a limited or obstructed view, whether or not they include club access, parking passes, etc. If you are unsure about any of our descriptions, please call us for more information. TicketLobster.com will not be responsible for, nor honor any refunds, cancellations, or exchanges for assumed amenities not stated in these notes.

The following guide can be referenced for commonly used seat description abbreviations. This guide does not guarantee seat location, but is to be used to help in making your ticket purchase decision:

SRO = Standing Room Only
GA = General Admission
LV = Limited View
PV = Partial View
OBS/OV = Obstructed View
LT = Left
RT = Right
LC = Left Center
RC = Right Center
CTR = Center
WC = Wheelchair Access
Orch = Orchestra
Balc = Balcony
F or FL = Field or Floor Level
CFLR = Center Floor
MEZZ = Mezzanine

Order Processes

The ticket buying process takes place on our secure server which encrypts entries on all orders.

Most tickets are generally in stock. Since our online ordering function is not in real-time, occasionally tickets that are ordered are no longer available. Placement of an order through our website does not guarantee your confirmation. All orders will be filled on a first come first serve basis.

If the tickets you ordered are no longer available, we will contact you with other options or notify you of the order cancellation via e-mail or a phone call.

By checking the upgrade option upon checkout on the website, you are giving TicketLobster.com the ability to find similar or better seats than what you ordered in the event that the original tickets are no longer available. You will only be upgraded if there are similar or better seats for the same price. If there are no equivocal options, your or will be cancelled and you will be notified via phone or e-mail. We will not charge more than what the original order was for without your prior consent.

Pre Orders: Tickets for some events are not procurable until closer to the event date. Pre Orders involve tickets that are purchased in advance and are not physically in stock. Orders are taken for general seating locations. All quantities are guaranteed in pairs unless otherwise stated. Tickets will be delivered as soon as they arrive into our office. In some cases tickets are not delivered until the week of the event and occasionally the day of the event. The only guarantee of delivery is that they will be delivered prior to the event. Please call for more information. Once an order has been confirmed, we will notify you via email or with a phone call.

We accept all major credit cards: MasterCard, Visa, American Express, and Discover. Cash payment can be made in person at our office or one of our satellite locations.

You are responsible for the correct entry of all of your personal and billing information at the time you place your order. Failure to provide accurate information may result in delays in processing your order, or availability of your tickets which will result in a cancellation.

Upon purchasing, it is the buyer's responsibility to verify and validate the accuracy of their order and tickets such as event date, time, venue, seat locations, quantity, credit card information, addresses, etc.

Depending on your event, you may receive alternate email communications that reference your order. The customer assumes all responsibility for receiving and reading all email correspondence in full, and complying with any specific instructions associated with the order. TicketLobster.com is not responsible for emails filtered to your spam or junk mail folders. It is the customer’s responsibility to ensure their email client can receive TicketLobster.com emails.

Availability, Refunds, Cancellations, and Exchange Policies

All orders are subject to availability and are not confirmed until TicketLobser.com has collected payment from the customer. TicketLobster.com reserves the right to cancel an order at any time for any reason, whatsoever.

Tickets only have value for the specific seat at the specific event. Therefore, there are no refunds, exchanges, or cancellations on any order once it has been finalized.

Cancelled, Postponed or Rescheduled Events

If an event is cancelled for any reason other than an act of nature (rain out, earthquake, flood, tornado, etc.), strikes, or lockout, and not rescheduled, we will refund via the original method of payment for the amount paid for the tickets less the 7% processing fees and any shipping fees. Please call our office for instructions on how to receive a refund if you have not heard from TicketLobster.com first. Upon receiving your cancellation notification, you will have 10 business days to return the tickets to us. Tickets must be returned via a certified, traceable mail service in order to obtain a refund. The mail service is at the customer's expense; we do not provide return postage.

If any event is cancelled, TicketLobster.com is not required to refund incidental expenses that were incurred in relation to your plans to attend the event including, but not limited to, transportation expenses, hotel reservations, or rental car costs. TicketLobster.com assumes no responsibility when an event is cancelled.

If an event is postponed or rescheduled, please keep your ticket(s). Generally, the original ticket will be honored for the new event date and time. Refunds or exchanges will not be issued for postponed or rescheduled events. TicketLobster.com is not responsible for incidental expenses related to a rescheduled event.

Dates & Times

All times listed are local for the location of the event. Event dates, times and venues are printed on the tickets and TicketLobster.com, but they are subject to change. It is the customer’s responsibility to verify this information prior to purchasing and to attending the event. Consult your local media outlets (newspaper, etc.) or the event or venue’s official website to ensure that you arrive at the event on the correct date and time. TicketLobster.com is not responsible for notifying purchaser of date or time changes.

Lost, Stolen or Damaged Tickets

It is important for you to safeguard your tickets. Treat them as you would cash. Lost or stolen tickets cannot and will not be replaced. Also beware that exposure to direct sunlight, heat, and/or strong magnetic fields can damage tickets.

Shipping

Most orders are shipped via FedEx and will require a signature unless otherwise arranged with a ticket specialist. We use FedEx with a required signature to ensure that your tickets arrive safely and that their status can be tracked at any time. It is your responsibility to track your package and to be available to receive delivery. If you have not received your tickets within 2-3 days of the event, it is the customer’s responsibility to contact TicketLobster.com.

You agree to provide us with a secure delivery location and authorize someone at that address to sign for the package in your absence. FedEx will not deliver to a P.O. Box. You must provide us with a physical street address. If you provide a delivery location other than your credit card billing location, you hereby agree to be responsible for the package and the tickets enclosed once delivery is attempted to the address you specify. TicketLobster.com has fulfilled its contractual obligation once tickets are shipped to the address provided by the customer. We are not responsible for any incorrect addresses provided by the customer or for the package being returned to sender due to no one being available to sign for the package at the time of delivery. TicketLobster.com will keep packages returned by FedEx on hand for later re-delivery. We are not responsible for any customer caused delays after the order has been shipped.

Please note that refusal of the package does not constitute refusal of payment. You hereby agree that you are responsible for all orders where an attempt has been made to deliver the tickets or make them available to you or if you attempt to return them.

Tickets are guaranteed to be delivered by the week of the event and as late as the day of the event.

We highly discourage rerouting a package while it is in transit with FedEx. If a package needs to be redirected mid transit, the customer may be responsible for the $15.00 address correction fee charged by FedEx as well as any delays caused by the package reroute.

Upon receipt of your order, open the package immediately and verify the accuracy of the enclosed tickets as it pertains to your order. If there are any discrepancies, you must notify us immediately.

Alternate Delivery

If you receive your tickets via e-mail, you will receive a PDF attachment. Please print the full tickets out on standard 8.5" x 11" paper. If you do not have Adobe PDF reader you can download it for free by clicking here. Treat these tickets as you would actual printed tickets as issued by the venue. Venues will scan the barcode to allow you to enter an event. If you have not received the email to the email address you provided, please call our office prior to the event.

In the case that tickets will not be available in time to ship, local pick up arrangements will be made and communicated to you via email or a phone call. A photo ID matching the pick up name provided is required for all local pickup locations. In some cases a signature will also be required.

TicketLobster.com is not responsible for tickets left at a pickup location where the customer fails to pick up their ordered tickets. Please call our office immediately if tickets are not at a previously agreed upon pick up location.

The Local Pick Up option on the website is for pick up at our office location only:

4113 N 44th St
Phoenix, AZ 85018

If you choose this option and do not live in the Phoenix area, we cannot confirm your order and will attempt to contact you to arrange for FedEx delivery with the appropriate charges.

Selling & Consigning Tickets

An individual selling tickets to TicketLobster.com agrees to the following terms and conditions: Tickets consigned with TicketLobster.com will be subject to a 30% consignment fee of the total sale price of the tickets, in which case the seller will be paid 70% of the total price upon successful completion of a sale. In the case of a canceled event and/or tickets being reported stolen, Ticketlobster.com will be issued a refund by the seller in the full amount of the ticket purchase price; by cash, check, or credit card within 14 days. Seller authorizes TicketLobster.com to charge their credit card for a full refund if credit card is on file. In case of litigation, the seller agrees to pay all legal expenditures.

Other Policies

TicketLobster.com reserves the right to request and obtain additional required documents from the customer to complete an order. This includes, but is not limited to, credit card authorizations, signature releases, forms of payment or required deposits, transactional agreements, etc. If any of the above mentioned documents are not returned in the specified time frame or is not complete, the order is subject to cancellation and you will be refunded in full if the card has been charged.

Some venues and events enforce age restrictions, for example 21 and over. It is the customer’s responsibility to determine prior to purchase whether such policies exist. TicketLobster.com will not be responsible for refusal of admittance based on this type of restriction. It is the customer's responsibility to determine whether the content of an event is appropriate for either themselves or others in their party. Some shows and concerts have adult themes and are not appropriate for children. We will not be responsible for any event with content that shocks, offends, frightens, angers, or traumatizes any individual or group. There will be no refunds given under these circumstances.

In the rare occurrence that you were not able to gain admission to an event with the tickets we supplied, you must obtain documentation from the venue stating that the tickets were unusable for us to be able to refund you.

TicketLobster.com is not responsible for any travel delay causing you to arrive late or miss your event for any reason.

TicketLobster.com is not responsible for the conditions or the actions of the crowd at any event nor are we responsible for any changes made at the venue including, but not limited to, seating arrangements or stage set-up.

We sell valid tickets. If someone is sitting in your seat when you arrive, it is your responsibility to ask them to move or ask an usher to seat you.

TicketLobster.com can modify these terms and conditions at any time, and your order policies will be based on the terms and conditions posted at the time of your use.

Placing an order online, by phone, or in person indicates your agreement to these terms and conditions.

Privacy Policy

For TicketLobster.com, privacy of individual visitor data is of primary importance. We work diligently to protect confidentiality, restrict transfer of personal data, incorporate technical safeguards and appropriate security policies, and identify privacy implications in new services. We will not sell or rent your personally identifiable information to anyone. If you have questions or concerns regarding this statement, you should first contact us at

info@ticketlobster.com.

WHAT THIS PRIVACY POLICY COVERS

This Privacy Policy covers our treatment of personally identifiable information that we may collect when you are on the web site, and when you use our site services.

This policy does not apply to the practices of companies that we do not own or control, or to people that we do not employ or manage.

INFORMATION COLLECTED

For TicketLobster.com, your privacy and the protection of your data is our main concern. Collecting the information, how the information is used, with whom the information is shared. The kind of security procedures in place to protect the loss, misuse or alteration of information under TicketLobster.com’s control, how to correct any inaccuracies in the information. If you feel that our company is not abiding by its posted privacy policy, please contact us at

info@ticketlobster.com.

The information collected and used. TicketLobster.com are the sole owners of the information collected on this site. We will not sell, share, or rent this information to others in any way that varies from what is disclosed in this statement. TicketLobster.com collects information from our users at several different areas on our site. You may receive information regarding new features, services and special offers we think you'll find valuable. Registration is required in order to use this website, and a user must create an account prior to completing any purchase. Users are required to provide their name, email address, zip code, phone number and a password of 5-16 characters in length. This information is necessary in order for us to contact users about services on our site for which they have expressed interest and so that you may later login to our site to check your order status and account history. TicketLobster.com order forms request data from users including: Contact information such as name and shipping address; financial information such as credit card number, expiration date, billing address, and billing phone number. This information is used for billing purposes to verify the customer and to fill customers' orders. If we encounter difficulty when processing an order, this contact information is used to contact the user. This information is collected from a secure web page and encrypted for our customers' protection. It is not sold to anyone else under any circumstances. We may disclose this information to your credit card issuing bank if a fraudulent order is being investigated or disputed by you.

COOKIES

Cookies are data stored on the end-user's hard drive with information that relates directly to the end-user's visit to our web site. Any information placed in the cookie is accessible only to TicketLobster.com, and will not be sold or shared with anyone else under any circumstances. We use a cookie to store a unique session identifier, which allows us to maintain shopping cart and web site selections from one page request to the next, and maintain session information from one visit to the next. By setting a cookie on our site, the user would not have to log in more than once, thereby saving time while visiting our site. If a user rejects the cookie, they may still browse our site. However, the user experience will be greatly curtailed. In addition, the user will be unable to log in or make a purchase. Cookies also enable us to track and target the interests of our users to enhance users' experience and display products that relate directly to individual user preferences. Some of our business partners and/or advertisers may also use cookies on our site. We have no access to or control over these cookies.

LOG FILES

We use IP addresses to analyze trends, administer the site, track users' movement and gather demographic information for aggregate use. IP addresses are not linked to personally identifiable sites. IP addresses may be used in fraudulent charge investigations.

SHARING

We may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We value your privacy at TicketLobster.com, and will never release any account information to anyone outside of the necessary core groups that help our business function unless our customers give us the authority to do so.

LEGAL DISCLAIMER

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

LINKS

This web site may contain links to other sites. Please be aware that TicketLobster.com is not responsible for the privacy practices or content of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

E-MAIL

If a user wishes to subscribe to our emails we ask for contact information such as name and email address. If at any time you should wish to unsubscribe, please send an email to our customer service group with your request and the e-mail address you used to create your account. You may reach us at:

remove@ticketlobster.com

SECURITY

Your account information is password-protected for your privacy and security.

We use industry-standard SSL-encryption to protect data transmissions in certain areas such as our shopping-cart and account pages.

We also do everything in our power to protect user data offline. All sensitive information is restricted in our offices. Only employees who need the information to perform a specific job (for example, a Customer Service representative) are required to sign non-disclosure agreements before being granted access to personally identifiable information, and are required to lock their station when they leave their station.

All employees are kept up to date on our security and privacy practices. Every quarter and whenever new policies are implemented, our employees are reminded about the importance of keeping customer data secure and safe at all times. The servers with personally identifiable information are stored in a secure environment. If you have any questions about the security at our website, you can send an email to:

info@ticketlobster.com

CORRECTING AND UPDATING PERSONAL INFORMATION

Opt-out Instructions. Users who no longer wish to receive our electronic newsletter or promotional materials from our partners may opt-out of receiving these communications by e-mailing us at remove@ticketlobster.com

It may take up to ten days (10) days for your opt-out choices to be fully effective for electronic or e-mail messages. Our systems require time to update. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will post it on this website.

FAIR CREDIT BILLING ACT

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any portion of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.